“BPO/KPO is the delegation of one or more IT-intensive business processes to an external provider who, in turn, owns, administrates and manages the selected processes, based upon defined and measurable performance metrics.”
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Business operations independent of distance. |
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“REAL TIME” a reality |
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Time Arbitrage a possibility. |
Contech's Value Proposition
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40-60% cost reduction for offshore process |
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Faster turnaround time |
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Time zone difference |
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24 x 7 service |
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Learning curve effect |
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Established methodologies and processes for better performance |
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Well defined quantifiable quality and process metrics |
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Access to highly qualified skill pool |
Top 5 Outsourcing Objectives
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