Our Office

The building in which Contech BPO has its production floor has been certified as zone 4 earthquake resistant with all safety features like firm alarm etc. ContechBPO is divided into three well-defined zones (front office & Admin, Production, and Network) with protected and non-protected areas.

• More than 6000 sq ft of operational area
• More than 100 Work Stations
• 100 plus workforce
• We serve 24 by 7 and 365 days a year to suit all time zones
• Fiber optic based leased line for high speed internet connection
• 24 by 7 power supply, backup UPS and Generators
• Servers are all put on UPS with 3.5 hours backup
• Build in redundancies such as dual CPU, dual power supply, dual NIC cards, RAID 1.
• Nortel Switch based 100 mbps intelligent network
• Secure VPN, protected by SonicWALL TZ 190 firewalls
• Microsoft Internet Security and Acceleration (ISA) server as an enterprise firewall
• ID cards for staff security and their access rights
• Mobile Phones, PDAs, USB thumb drives, Cameras, etc. strictly restricted
• Designer furniture and infrastructure
• Adequate storage area with full Security
• Recreation facilities for Employees
• Internationally acclaimed technical expertise

Highly Secured Firewall

SonicWALL-based network allows network to connect to hospital or client server with secure VPN and protected by SonicWALL TZ 190 firewalls. The entire network is protected by SonicWALL's Unified Threat Management, including Gateway Anti-Virus, Anti-Spyware, Intrusion Prevention, and Content Filtering, to stop viruses, hackers and other threats. Servers are behind 2 levels of firewall to protect it from external and internal attacks. Microsoft Internet Security and Acceleration (ISA) server as an enterprise firewall. User based access rights to servers. Not all folders can be accessed by all staff members.

Connectivity

Four complete fiber optic based connectivity. Fail safe ring architecture for redundancy and SLA with the ISPs to office 24 by 7 support and 99.9% uptime guarantee. ContechBPO provides totally secure SSL, high-level encryption service as per HIPAA privacy policy. Just so you will understand how it works, it is possible to have an encryption algorithm measured from 192-bit (low security) all the way up to 256-bit (the highest security, used by banks, stocks, and the US Government).

User Restrictions

Computers have scheduled lock timings for computer screens. Public areas do not have computers to access internal network. All users have centrally managed antivirus software for updates of virus definitions. Policy based availability of access to internet. Each computer has unique number to keep track of performance issues/complaints.

Our stringent security measures, latest technology and exclusive infrastructure make outsourcing a delightful experience for our clients. Reach us for your outsourcing requirement on info@contechbpo.com.