FAQs »
We are here to assist you with any of your queries related to outsourcing. At Contech we try our level best to make outsourcing a risk-free and a pleasurable experience for our clients.
Frequently Asked Questions
Question Where are you Located?  
Question How do I contact you?  
Question What is your staff strength?  
Question How do I send my work and receive the final files?  
Question What is your Turn around Time?  
Question Can you handle large volume projects?  
Question What are your rates?  
Question Are you HIPAA Compliant?  
Question How do you take care of the confidentiality of the data provided?  
Question What are your business hours?  
Question Do you have a local number where I can call on?  
FAQs for Medical Transcription
Question How do I send voice files to you?  
Question What is your Turn around Time for Medical Transcription Services?  
Question How experienced are you MT’s?  
FAQs for Music Engraving
Question Which music engraving software’s are you familiar with?  
Question How do you charge for Music Engraving services?  
Question In which format do you accept the files?  
Question What about the copyright protection of the works we send to you. How do you guarantee it?  
Answers for Frequently Asked Questions
Question Where are you Located? TOP
Answer
Contech BPO is located in the western part of India i.e. Gujarat, Ahmedabad, which is approximately 300 miles north of Mumbai.
 
Question How do I contact you? TOP
Answer
Please send us your detailed requirements on info@contechbpo.com or contact us on USA Direct: 1 407 557 2142 or India Direct: +91 79 65469851/52.
 
Question What is your staff strength? TOP
Answer
We have a qualified staff of more than 100 employees working in 3 shifts, 24 by 7.
 
Question How do I send my work and receive the final files? TOP
Answer
You can send us your work through secured FTP Server, E-mails or any other secured web interface. We have SSL secured site wherein you can upload your documents on your Login once you register with us.
 
Question What is your Turn around Time? TOP
Answer
With our staff strength of more than 100 employees and easy availability we can turn around your requirement within your specified time limits.
 
Question Can you handle large volume projects? TOP
Answer
We have worked on many voluminous projects and have accommodated required resources to execute capacious projects. E-mail us your project details for a Free Quote..
 
Question What are your rates? TOP
Answer
At Contech we provide a customized quote totally based on your requirement after executing a small trail run. Send us your project requirement with some sample on info@contechbpo.com.
 
Question Are you HIPAA Compliant? TOP
Answer
We understand the importance of HIPAA regulations and we are committed towards all the compliances of HIPAA. We ensure all our medical transcriptionists and coders follow HIPAA compliances strictly.
 
Question How do you take care of the confidentiality of the data provided? TOP
Answer
To ensure the confidentiality of our client’s data, we sign Non-Disclosure or Confidentiality agreements with them. To know more about our confidentiality policy, please Click here.
 
Question What are your business hours? TOP
Answer
We work 24 by 7, 365 days a year to provide immediate support to our clients from all over the world and different time zones.
 
Question Do you have a local number where I can call on? TOP
Answer
Our local number for USA is +1-407-557-2142.
 
Answers for Medical Transcription
Question How do I send voice files to you? TOP
Answer
You can send us voice files in any of your preferred audio / video formats, via secured FTP Server or any other secured web interface. We have SSL secured site wherein you can upload your documents on your Login once you register with us.
 
Question What is your Turn around Time for Medical Transcription Services? TOP
Answer
We offer one of the fastest turn around time for medical transcription services from 4 hours to 24 or 48 hours depending upon your requirement.
 
Question How experienced are you MT’s? TOP
Answer
Our Medical Transcriptionists have minimum 4 to 5 years of experience and reaches up to 10 to 12 years. This allows them providing high quality transcripts within small turn around time.
 
Answers for Music Engraving
Question Which music engraving software’s are you familiar with? TOP
Answer
We have worked on Finale, Solero, Sibelius and we are even aware of other software’s like Cakewalk, pyro, score and others.
 
Question How do you charge for Music Engraving services? TOP
Answer
We offer rates totally based on your requirement. Our quote models are Per Bar, Per Part Page, Per Score Page, Per Measure, Per Hour etc. for page formatting and clean up we provide a customized quote, after executing a trail run.
 
Question In which format do you accept the files? TOP
Answer
We receive files in PDF, MUS and even handwritten format from our clients.
 
Question What about the copyright protection of the works we send to you. How do you guarantee it? TOP
Answer
To ensure the security of the data provided by our clients, we sign a “copyright protection agreement” or a “non-disclosure agreement”.
 
     
  Please contact us for any further support on info@contechbpo.com.  
   
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